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Easy Returns

If in any case you are not satisfied with your online purchase, barking babies™ will happily exchange your purchase or credit your account within 30 days of receipt.

We prefer for you to give us a ring so we can arrange your return or exchange request before you ship anything. You can reach us at 604-647-2275. Have your order number ready.

For an exchange or credit, simply return the original and unused merchandise with Return Form that is included in and mail all shipments to:

barking babies™

Attn: Returns
1188 Homer Street
Vancouver BC, V6B 2X6
Canada

Once we receive the returned merchandise and Return Form we will process the exchange or credit. Please do not place a new order for the returned merchandise you would like to exchange as this will be considered a new order and your credit card will be billed.

Shipping charges for exchanged orders are the responsibility of the customer. If additional charges are required (exchange is for a higher value item and applicable shipping charges) we will contact you for your permission prior to charging your card for the additional charges.

return policy

Unused merchanside can be returned except for:

  1. Doggie damage - we do not issue refunds for returned merchandise and cannot honor exchanges or credit for any merchandise that has been used, or is not in its original condition. We are not responsible for any damage that is caused by your dog to any of the merchandise.

  2. Custom orders - these cannot be exchanged or returned.

  3. Sale Items - all "Sale" items are considered non-refundable and are final sales.

  4. Treats - due to health and safety concerns these items are final sale and non-refundable.

  5. Carriers, beds, blankets - due to health and safety concerns, we cannot accept returns on these items

Please note: We always recommend you have your package "tracked" when shipping back to us to avoid any disappointments.

us & international customers

As we are located in Canada, when returning merchandise for an exchange or online store credit, we recommend you also track and mark your package clearly as a PRODUCT RETURN so as not to incur any further customs charges. Please contact us at orders@barkingbabies.com if you have any questions.

using your credit

If you have returned merchandise and have selected "credit my account" on the barking babies™ Return Form, we will issue you a "credit coupon". This coupon will be redeemable on your next order once you login to your account.