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Customer Service

We try to go out of our way every day to make sure that you and your barking babies™ are very happy with us, and enjoy your shopping experience here. We are available to help you no matter what the question, suggestion, compliment, or problem may be. Choose any of the convenient methods below to reach a barking babies™ top dog:


Call: 1.604.647.bark (2275)
We are available Monday through Friday from 10:30am - 6:30pm pacific standard time. In an event that you have called during peak hours and we are with another client, please leave a voicemail and we will call you back as soon as possible.

Mail: barking babies™
1188 Homer Street,
Vancouver, BC,
V6B 2X6


We will keep you up-to-date on exclusive new products, great trends, dogs up for adoption, current canine events, and any sales & specials we have. Sign up at bottom of page.

product availability

To avoid disappointment, if you see something you like, order soon before it’s gone! If for any reason an item you selected is on backorder, you will be notified by email as soon as we receive your order. If for any reason the item has sold out, you will be refunded.


Sizing is extremely important to us. Your barking baby should be comfortable in anything you purchase for them, from a collar to a t-shirt or winter coat.

All of our products have their own manufacturer's size requirements. When selecting a size, please make sure to refer to the size chart we have outlined for you on that prodcut page.

Visit our Sizing Guide page for more informaiton on how to measure your pet.

log-in & forgotten password

You can shop as a Guest any time without requiring a Log In. To save time in the Checkout process and utilize credits, create an account by selecting the Log In button located on the top right of all pages. If you have forgotten your password, simply follow the steps and a new password will be emailed to you. We then recommend you change this new password in My Account to a more memorable password.

shipping policy

barking babies™ ships worldwide!

We ship Canada Post within Canada, the US, and Internationally. Most orders by mail arrive within 7-14 days from our receipt of your order. For special custom orders like car seats, please allow more time. We also offer UPS services for an additional charge. Please see our shipping page for more information.

return policy

We offer exchange or online store credit with 30 days of receipt if you are not 100% satisfied with your purchase!  Please note we cannot honor exchanges or credit for any sales items, custom orders, carriers/blankets/beds, toys and treats for hygienic reasons. Please see our easy returns page for more information.

canceling an order

barking babies™ orders are processed within 3 business days. If your order has not entered the shipping process, and you would like to request that your order be cancelled, please email us immediately at with your Name and Order Number OR call us at 1.604.647.bark (2275).

Please note that custom orders or orders shipped by manufacturer cannot be cancelled.


barking babies™ is a retailer of fine dog products. We do not offer wholesale.

our promise!

We do our very best to make sure that your shopping experience with barking babies™ is fun and easy.